Our policy is that we treat clients with respect, understanding and integrity. We understand that on occasions the unexpected happens.
Late cancellations cost us a great deal of time and money and last minute cancellations result in studio downtime and un-necessary expense. We generally attend the studio up to two hours before a headshot session to prepare, this involves time as well as travelling and parking costs. Also a late cancellation will mean that we have also lost revenue for that slot.
To date have not charged deposits for portrait sittings at the time of the booking because we are convinced that if we treat our clients with integrity they will do the same to us. No one likes to issue or receive an invoice for a cancellation fee and we avoid it where ever possible.
On a basic human level no one enjoys being dropped at the last minute.